iNet Communications

Troubleshooting

Choose a topic from above and then select the answer that best fits.

Has your VoIP phone worked previously?

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.

Did this resolve your issue?

Is this a new Install?

Hopefully that helped! If you need more help than provided here, please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Is more than one device not working?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Are you scheduled for an install date?

Let's try resetting your local network equipment, since it's the lead cause of most phone issues when all phones are inoperable at a single location. Please power-cycle all network equipment you have on the same network as your phones (i.e. Modem, Router, Switches).

Did the Local Network Reboot help?

Does iNet Communications provide your internet services?

Has your Internet been active before?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Have you recently moved? (without us knowing)

Please contact your Internet provider for further assistance. If you need Internet Services, please call (855)563-4638 or submit a HelpDesk Ticket for more assitance.

Please call 855.463.8662 (855-iNet-NOC) so we can move your services to your new address.

Have you recently added any equipment to your local network configuration?

Let's try rebooting all of your Local Network Equipment (LAN).

Did that help?

Are you able to both place and recieve calls? (even if no audio)

Do you have both inbound and outbound audio (both you and person on the other end can hear one another)?

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.

Did this resolve your issue?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Hopefully that helped! If you need more help than provided here, please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Have you moved the device recently? (even in the same office/environment)

Please refer to your phone's Device Manual (in the main menu) to ensure device was reconnected properly.

Did this resolve your issue?

Is more than one device not working?

Let's try rebooting all of your Local Network Equipment (LAN).

Did that help?

Is your issue happening with every call, or sporadic calls?

We need Call Examples (date/time/dialed number) to research issues with Call Quality.

Do you have at least 1 Call Example?

Please submit a HelpDesk Ticket and include your Call Example(s) in the message body, so that we may begin investigating for you.

Troubleshooting TIPS

First-tier solutions to common issues.

VoIP phones require a steady Internet connection. Sometime you may have an internet hiccup that may cause you to lose a call, or a network update to your equipment that may conflict with VoIP services. More times than not, if your service was working and now isn't, especially for all phones in the same environment, it's an internet issue or change that is the culprit.

Below are some helpful tips to consider when your VoIP Device or Internet is suddenly not working:

We're always here to help!

Feel free to call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

COMMON INTERRUPTION CAUSES

ISP Network Update (usually without notice)

New Local Network Equipment

Inclinate Weather

DHCP Conflicts

SIP ALG (Router Protocol)

Weak Internet Signal

Moved Device - Reconnected Incorrectly

COMMON SIMPLE FIXES

Phone (1) not working - Reboot Phone

Phones (2+) not working - Reboot Network

Internet (by iNet) - Reboot Network Equipment

ReachUC - Use Cellular Data, not Wi-Fi

Poor Call Quality - Reboot Device

Odd Phone Behaviors - Reboot Network

Not Sure? - Call (855) INET-NOC

Contact Us

1 Faneuil Hall Marketplace, Boston, MA 02109

sales@inet-communications.net

(855) 563-4638

Your message has been sent. Thank you!

Choose a topic below to troubleshoot:

Has your VoIP phone worked previously?

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in. Did this resolve your issue?

Is this a new Install?

Hopefully that helped! If you need more help than provided here, please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Is more than one device not working?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Are you scheduled for an install date?

Does iNet Communications provide your internet services?

Has your Internet been active before?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Have you recently moved? (without us knowing)

Please contact your Internet provider for further assistance. If you need Internet Services, please call (855)563-4638 or submit a HelpDesk Ticket for more assitance.

Please call 855.463.8662 (855-iNet-NOC) so we can move your services to your new address.

Have you recently added any equipment to your local network configuration?

Let's try rebooting all of your Local Network Equipment (LAN). Did that help?

Are you able to both place and recieve calls? (even if no audio)

Do you have both inbound and outbound audio (both you and person on the other end can hear one another)?

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in. Did this resolve your issue?

Please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Hopefully that helped! If you need more help than provided here, please call 855.463.8662 (855-iNet-NOC) or submit a HelpDesk Ticket for more assitance.

Have you moved the device recently? (even in the same office/environment)

Please refer to your phone's Device Manual (in the main menu) to ensure device was reconnected properly. Did this resolve your issue?

Is more than one device not working?

Let's try rebooting all of your Local Network Equipment (LAN). Did that help?

Is your issue happening with every call, or sporadic calls?

We need Call Examples (date/time/dialed number) to research issues with Call Quality. Do you have at least 1 Call Example?

Please submit a HelpDesk Ticket and include your Call Example(s) in the message body, so that we may begin investigating for you.

Troubleshooting TIPS

First-tier solutions to common issues.

We're always here to help!

COMMON INTERRUPTION CAUSES

COMMON SIMPLE FIXES

Contact Us

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.

Did this resolve your issue?

Let's try rebooting all of your Local Network Equipment (LAN).

Did that help?

Try power-cycling your device by removing the power source, waiting 15 seconds, and plugging it back in.

Did this resolve your issue?

Please refer to your phone's Device Manual (in the main menu) to ensure device was reconnected properly.

Did this resolve your issue?

Let's try rebooting all of your Local Network Equipment (LAN).

Did that help?

We need Call Examples (date/time/dialed number) to research issues with Call Quality.

Do you have at least 1 Call Example?